Shipping policy
Your Package is Shipping
Packages are usually shipped within 2 days after receiving payment via PostNL/DPD/BPOST/DHL with tracking and signature-free delivery. Whichever shipping method you choose, you will receive a tracking number from us, which will allow you to track your package online.
Shipping costs include handling, packaging, and postage. Handling fees are fixed, while shipping costs depend on the total price. We recommend placing your items in a single order. We cannot combine two separate orders, so shipping will be charged for each order. Your package is shipped at your own risk, but we take extra care with fragile items.
Our boxes are large enough to ship your items well protected.
returns
You can return purchased products within a period of 14 days from receiptTo do this, you must first submit a return request through the website. If you haven't created an account, you can also return the items with a copy of your order form or a copy of an email received from Batcihairatelier.be. It is important that the products are returned. well packaged and in their original packaging to:
Ghoosstraat 35 3550 - Heusden-Zolder Belgium
The customer is responsible for shipping and associated costs. As soon as the products arrive at our warehouse, the refund will be issued to the original payment account within [number of days]. 14 days.